Last Updated: 28 August 2026

Welcome to Nancy’s Kitchen Plug.

These Terms & Conditions govern your use of the Nancy’s Kitchen Plug website and your purchase of products through our online store.

By accessing, browsing or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Nancy’s Kitchen Plug

Nancy’s Kitchen Plug is a kitchenware and kitchen essentials retailer based in:

Amuwo Odofin Plaza, Shop C2
23 Road, Festac Town
Lagos, Nigeria

Email: info@nancyskitchenplug.com

Phone:
+234 708 998 0284
+234 703 693 6716

Where applicable, the legal name of the business or registered company shall be stated on invoices, receipts and other official business documentation.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities.
  • Attempt to gain unauthorised access to the website or its systems.
  • Interfere with website security or functionality.
  • Submit false or misleading information.
  • Copy, reproduce or commercially exploit website content without permission.
  • Use the website to transmit malicious software or harmful material.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and availability displayed on the website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on the customer’s device or screen.
  • Product dimensions and specifications are based on information available to us.
  • Packaging and manufacturer specifications may change.
  • Some product images may be illustrative.
  • Availability may change without prior notice.

We do not knowingly publish misleading product information.

This approach is particularly important because the FCCPC has recently emphasized compliance with product-information and labelling requirements for consumer goods.

4. Prices

All product prices displayed on the website are stated in Nigerian Naira (₦) unless otherwise indicated.

Prices may change without prior notice.

However, once an order has been accepted and payment has been successfully processed, we will handle the transaction according to the applicable order terms and consumer-protection requirements.

Any applicable delivery charges will be displayed or communicated before order completion where reasonably possible.

5. Orders

Submitting an order constitutes a request to purchase the selected products.

An order is subject to:

  • Product availability.
  • Successful payment or agreed payment method.
  • Accurate customer information.
  • Delivery feasibility.

We reserve the right to contact a customer to verify order information before fulfilment.

If we are unable to fulfil an accepted order because a product is unavailable or another material issue prevents fulfilment, we will notify the customer and provide an appropriate remedy, including a refund where applicable.

6. Payment

Payments may be processed through the payment methods made available at checkout.

Customers must provide accurate payment and billing information.

Nancy’s Kitchen Plug does not knowingly retain complete card details on its own website where payment processing is handled by a third-party payment provider.

Payment processing may be subject to the third party’s own terms and privacy policy.

7. Delivery

Delivery timelines, delivery charges and available delivery locations may vary depending on:

  • Customer location.
  • Product availability.
  • Courier availability.
  • Order size.
  • Delivery conditions.
  • Public holidays or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

Additional details are contained in our Shipping & Delivery Policy.

8. Returns, Defective Products and Refunds

Customers have statutory consumer rights that cannot be removed by a website policy.

Where a product is defective, unsafe, not of acceptable quality or otherwise fails to meet applicable consumer-protection requirements, Nancy’s Kitchen Plug will provide an appropriate remedy in accordance with applicable law.

The FCCPA provides consumer protections concerning the quality and suitability of goods and, in specified circumstances, provides remedies including repair, replacement or refund.

Our detailed procedures are contained in our Returns, Refunds & Exchange Policy.

9. Intellectual Property

All website content, including:

  • Logos
  • Brand elements
  • Text
  • Graphics
  • Product photography
  • Website design
  • Videos
  • Icons
  • Original marketing materials

belongs to Nancy’s Kitchen Plug or the relevant rights holder unless otherwise stated.

You may not reproduce, modify, distribute or commercially exploit such content without prior written permission.

10. Third-Party Services

Our website may use third-party services for:

  • Payment processing.
  • Delivery.
  • Analytics.
  • Maps.
  • Email.
  • WhatsApp communication.
  • Security.
  • Website functionality.

Those services may operate under their own terms and privacy policies.

11. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under Nigerian law.

Subject to applicable law, Nancy’s Kitchen Plug will not be responsible for losses caused by circumstances outside our reasonable control, including certain network failures, courier disruptions, natural events, government restrictions or other force majeure circumstances.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

13. Governing Law

These Terms shall be governed by the laws applicable in the Federal Republic of Nigeria.

Nothing in these Terms prevents a consumer from exercising rights available under applicable Nigerian consumer-protection legislation.

14. Contact

For questions regarding these Terms:

Nancy’s Kitchen Plug
Amuwo Odofin Plaza, Shop C2
23 Road, Festac Town
Lagos, Nigeria

Email: info@nancyskitchenplug.com
Phone: +234 708 998 0284 / +234 703 693 6716