Last Updated: 28 August 2026

Nancy’s Kitchen Plug wants customers to receive products that are suitable, properly described and of acceptable quality.

1. Defective or Damaged Products

If a product is defective, unsafe, damaged or otherwise fails to meet applicable consumer-protection requirements, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, an appropriate remedy may include:

  • Repair.
  • Replacement.
  • Refund.

The FCCPA provides statutory consumer protections relating to quality and defective goods, including remedies in specified circumstances.

2. Incorrect Product

If we send you an item different from what you ordered, contact us promptly.

We will investigate and, where the error is confirmed, arrange an appropriate remedy.

3. Damaged-on-Delivery Products

If your order arrives visibly damaged, please:

  1. Take photographs of the packaging.
  2. Take photographs/videos of the product.
  3. Keep the packaging.
  4. Contact us with your order number.

This helps us investigate the matter with the delivery provider where necessary.

4. Change of Mind

Where a customer simply changes their mind about a correctly supplied product, return eligibility may depend on the product, its condition and Nancy’s Kitchen Plug’s applicable return terms.

Where we voluntarily offer a change-of-mind return, the product may need to be:

  • Unused.
  • In resalable condition.
  • Complete with original accessories.
  • In its original packaging where reasonably required.

Any such voluntary return arrangement does not remove or restrict statutory consumer rights.

5. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and payment provider.

We will communicate the applicable refund process to the customer.

6. Products That Cannot Reasonably Be Returned

Certain products may have return restrictions because of hygiene, safety, damage, customisation or other legitimate reasons.

Where such restrictions apply, they will be communicated appropriately before purchase where reasonably possible.

Such restrictions do not override statutory consumer rights.

7. How to Request a Return

Contact us:

Email: info@nancyskitchenplug.com

Phone/WhatsApp:
+234 708 998 0284
+234 703 693 6716

Please provide:

  • Full name.
  • Order number.
  • Product name.
  • Reason for return.
  • Relevant photographs/videos where applicable.