Last Updated: 28 August 2026
Nancy’s Kitchen Plug respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and the rights available to you.
The policy is designed with the requirements of the Nigeria Data Protection Act 2023 in mind. The NDPC’s guidance specifically emphasizes transparency about the data controller, lawful basis, categories of data, purposes, third-party access and data-subject rights.
1. Who We Are
Nancy’s Kitchen Plug
Amuwo Odofin Plaza, Shop C2
23 Road, Festac Town
Lagos, Nigeria
Email: info@nancyskitchenplug.com
Phone: +234 708 998 0284 / +234 703 693 6716
For purposes of applicable data-protection law, Nancy’s Kitchen Plug acts as the data controller for personal information collected through this website, subject to the applicable legal structure of the business.
2. Information We Collect
Depending on how you use our website, we may collect:
Contact information
- Full name
- Email address
- Phone number
- WhatsApp number
Order information
- Billing details
- Delivery address
- Products purchased
- Order number
- Transaction information
Account information
If you create an account, we may collect information associated with your account.
Communication information
If you contact us, we may retain:
- Messages
- Enquiries
- Customer-service communications
- Product enquiries
Technical information
Our website may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Website interactions
- Approximate location derived from technical information
The exact information collected depends on the website services and plugins being used.
3. How We Use Your Information
We may use your information to:
- Process orders.
- Deliver purchases.
- Communicate with you about orders.
- Respond to enquiries.
- Provide customer support.
- Process refunds or returns.
- Maintain customer accounts.
- Improve our website.
- Prevent fraud and abuse.
- Maintain website security.
- Send marketing communications where permitted and where applicable consent has been obtained.
- Meet legal and regulatory obligations.
4. Lawful Basis
Depending on the circumstances, we may process personal information where processing is necessary for:
- Performance of a contract.
- Compliance with a legal obligation.
- Our legitimate interests, where applicable.
- Consent, where consent is required.
We will not rely on consent where another lawful basis is more appropriate.
5. Payment Information
Payments may be processed through third-party payment providers.
Where payment is handled by a payment provider, your payment information may be processed according to that provider’s security practices and privacy policy.
Nancy’s Kitchen Plug does not intentionally store complete payment-card credentials on its website.
6. Sharing Information
We may share relevant information with service providers where reasonably necessary to operate the business, including:
- Payment processors.
- Delivery/courier companies.
- Website hosting providers.
- Email providers.
- Security providers.
- Analytics providers.
- Technical service providers.
We may also disclose information where required by law or lawful governmental authority.
We do not sell customer personal information as a commercial product.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
- Completing transactions.
- Providing customer support.
- Meeting legal obligations.
- Resolving disputes.
- Maintaining appropriate business records.
Different types of information may therefore be retained for different periods.
8. Your Rights
Subject to applicable law and any relevant limitations, you may have rights concerning your personal data, including rights relating to:
- Access.
- Correction.
- Deletion.
- Restriction of processing.
- Objection.
- Data portability.
- Withdrawal of consent where processing is based on consent.
- Complaint or grievance regarding processing.
The NDPC’s guidance recognizes data-subject rights and access to internal remediation as important elements of transparent data processing.
To exercise a relevant right, contact:
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Cookies
Our website may use cookies and similar technologies for essential functionality, preferences, analytics and other purposes.
See our Cookie Policy for more information.
11. Children’s Privacy
Our website is intended for general consumers and is not deliberately designed to collect personal information from children.
If we become aware that personal information has been collected improperly from a child, we will take reasonable steps to address the situation.
12. Complaints
If you have a concern about how we process your personal information, please contact us first:
You may also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC). The NDPC identifies complaint and grievance mechanisms as part of the data-protection framework.
13. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change.
The latest version will always be published on this page.